vip Wallet — Deposit and Withdraw Safely with bKash, Nagad, Rocket and Upay
Depositing and withdrawing money on vip is simple and fast. Add balance to your account or withdraw your winnings using your familiar mobile wallet — it all takes just a few minutes.
Which payment method to use and when
vip supports four mobile wallets — bKash, Nagad, Rocket and Upay. Each method offers the same level of convenience; the difference is only your personal preference. Below is a brief overview of each method.
bKash
The most widely used mobile financial service in Bangladesh. Almost everyone has the bKash app on their phone, making it the fastest option for deposits.
Popular ChoiceNagad
Nagad, operated with support from the postal department, is accessible across the country. Those who have a Nagad account can deposit and withdraw quickly.
ReliableRocket
Dutch-Bangla Bank's mobile wallet Rocket is suitable for those who already have an account with Dutch-Bangla Bank.
Dutch-Bangla ConvenienceUpay
UCB's mobile payment service Upay is growing in popularity. Keeping Upay as an option alongside other wallets means your payments are never held up.
Alternative OptionStep-by-step deposit process
Depositing money into your vip account takes just a few minutes. Follow the steps below — the process is nearly the same for every method.
- Log in to your vip account at vip login.
- Go to the "Wallet" or "Deposit" option from the top menu or dashboard.
- Choose your preferred payment method — bKash, Nagad, Rocket or Upay.
- Enter the amount (minimum ৳500). Note down the correct payment number and reference number.
- Send the specified amount to that number using your mobile wallet app or by dialing *999# / *247#.
- Enter the transaction ID or reference in vip's payment form and submit.
- The balance is usually added to your account within a few minutes.
Easy withdrawals — in 10 to 45 minutes
The withdrawal process on vip is also straightforward. Your money usually reaches your mobile wallet within 10 to 45 minutes.
- Log in to your account and go to the "Wallet" or "Withdraw" section.
- Choose your withdrawal method — bKash, Nagad, Rocket or Upay.
- Enter your registered mobile number and the withdrawal amount (minimum ৳500).
- After submitting your request, verify the OTP or confirmation message if you receive one.
- Once your request is processed, you will receive the money within 10–45 minutes.
If you are a member of the vip VIP programme, find out about vip VIP membership benefits — the withdrawal benefits are even better at higher cashback tiers.
Fast payments, less waiting
vip wallet services run 24 hours a day, seven days a week. Start with a minimum deposit of ৳500 and withdraw your winnings within 45 minutes.
Go to your account now
How to keep your mobile wallet secure
Following some basic security practices when making payments online keeps your account and wallet safe. Keep the following points in mind.
To learn more about safe gaming, read our responsible gaming guidelines.
Common payment issues and solutions
Occasional payment issues can happen. In most cases the cause is straightforward and can be resolved on your own. See the list below.
| Issue | Possible Cause | What to Do |
|---|---|---|
| Deposit made but balance not received | Transaction is processing or reference number does not match | Contact vip live chat with your transaction ID |
| Withdrawal request has been pending for a long time | Processing may take a little longer during peak hours | If more than 45 minutes have passed, notify support |
| Wrong amount was sent | Typing error or wrong amount on the payment screen | Take a screenshot of the transaction and contact support |
| Wallet shows insufficient balance | Wallet app has not refreshed | Close the app and reopen it, or wait a moment |
| Cannot find the payment number | Deposit page did not load correctly | Refresh the page or clear your browser cache |
| Wrong withdrawal number entered | Incorrect mobile number was provided | Double-check the number before submitting the request; if already submitted, contact support immediately |
Deposit and Withdrawal FAQ
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