vip's Privacy Policy
This document explains in detail how the information we receive from you — when you create an account at vip, play, or contact us — is collected, used, and kept secure.
1 Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications on the vip platform. When you register at vip, make a deposit, play games, or contact our customer support, you voluntarily provide us with certain information. It is our responsibility to clearly explain how that information is handled.
vip operates on the basis of trust and transparency at all times. Reading the detailed information about vip will help you understand why we place such importance on protecting user data. This policy has been written with Bangladeshi users in mind and must be read together with our terms of service.
By using this platform, you are considered to have given your consent to this policy. If you disagree with any part of this policy, please stop using our services.
2 Information We Collect
vip collects two types of information from its members — (a) information you provide directly, and (b) information collected automatically while you use the service.
2.1 Information You Provide
- Full name, date of birth, and gender
- Mobile number and email address
- Username and password chosen during registration
- National ID or passport details for identity verification (where applicable)
- Transaction details for deposits and withdrawals: bKash, Nagad, Rocket, and Upay numbers
- Messages or attachments you send when contacting customer support
2.2 Automatically Collected Information
- IP address and Device ID
- Browser type, operating system, and screen resolution
- Duration of site use, pages visited, and click patterns
- Cookies, session tokens, and local storage data
- Logs of transaction time, amount, and method
3 Purpose of Data Use
vip uses your information only for specific and legitimate purposes. Those purposes are described in detail below:
- Account management: Your information is used to create, verify, and secure your account. This includes login, password recovery, and OTP verification.
- Transaction processing: Your mobile wallet details are needed to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer support: When providing assistance via live chat or email, we need to view your account and transaction details.
- Security and fraud prevention: Data is analysed to detect unusual transactions or multiple accounts and to maintain platform security.
- Age verification: Users must be at least 21 years old to open an account at vip. Date of birth is verified to confirm this.
- Service improvement: By analysing user behaviour, we improve game selection, the payment experience, and the overall quality of our service.
- Legal compliance: Certain information may be retained and disclosed when required to comply with laws or valid directions from authorities.
4 Data Storage and Security
Your personal information is stored on servers secured with SSL (Secure Socket Layer) encryption. vip has put in place firewalls, encryption, and regular security checks to prevent unauthorised access to its systems.
Data is retained only for as long as necessary to provide the service or to meet legal obligations. Even after an account is closed or becomes inactive, certain information may be kept for a defined period for legal purposes.
However, we acknowledge that transmitting data over the internet is not entirely risk-free. Keeping your account password confidential and avoiding logging in from unfamiliar devices is also important for your own security.
5 Sharing Information with Third Parties
vip does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following cases:
- Payment processors: The necessary transaction details are shared with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals.
- Technology partners: Limited information is shared with providers of platform operations, cybersecurity, and data hosting services, under strict confidentiality agreements.
- Game providers: Studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive minimal technical data to manage game sessions — no personal identity information.
- Legal authorities: Information may be disclosed if legally required by a court order or government investigation.
6 Cookies and Tracking Technology
Cookies are used on the vip website. Cookies are small text files stored in your browser that help improve your experience on the site.
Types of Cookies We Use
- Essential cookies: These maintain login sessions and security tokens — without them the site cannot function properly.
- Functional cookies: These remember your language preference, preferred payment method, and game settings.
- Analytics cookies: These help us understand which parts of the site are used most, so we can improve our service.
You can disable cookies from your browser settings, though this may limit some features.
7 Your Rights Over Your Data
vip believes you have specific rights over your own information. Those rights are:
- Right to access: You can request our customer support to tell you what information we hold about you.
- Right to correction: If your account contains incorrect or outdated information, you can have it corrected.
- Right to deletion: In certain cases you may request that your information be deleted — however, this may not be possible where legal obligations apply.
- Right to object to processing: You may object to your information being used for marketing purposes.
- Data portability: You may obtain a copy of your data and have it transferred to another service.
To exercise these rights or for any questions, contact us via 24/7 live chat or email.
8 Relationship with Responsible Gaming
vip's privacy policy and responsible gaming policy complement each other. By analysing your transaction data and playing patterns, we can identify signs of problematic behaviour and offer support where needed. This information is used for your protection, not against you. If you want to set limits on your account or take a break, read our responsible gaming guidelines — full details are provided there.
9 Age Verification and Protection of Minors
vip strictly does not collect information from anyone under the age of 21, and they are not permitted to create an account. Providing a date of birth at registration is mandatory, and we may request identity verification documents at any time.
If we receive evidence that an account belongs to a person under 21, that account will be suspended immediately and the associated information will be securely deleted.
10 Policy Changes and Updates
vip may update this privacy policy from time to time. If a significant change is made, you may be notified via your registered mobile number or email. The updated policy will be considered effective from the date it is published on this page.
Make a habit of checking this page regularly. To learn more about our rules, read the Terms and Conditions — all conditions of service use are clearly set out there.
11 Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact our customer support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.
Live Chat
Click the chat icon in the bottom-right corner of any page on the site. Talk to us in Bengali — our team is always ready.
[email protected] — send any privacy-related requests to this address.