vip Responsible Gambling — Know Your Limits, Set Your Boundaries
Gambling is enjoyable only when it stays within control. vip wants every player to play with awareness, stay within a set budget, and not hesitate to seek help when needed.
Our Commitment
vip believes that casino and sports betting is entertainment, not a source of income. Before each session, ask yourself — how much can I lose today without it causing me a problem? That amount is your budget.
Our platform offers a range of slots, live casino, and sports betting options, but enjoying all of this requires responsibility. Wins and losses are a normal part of casino games and betting — no strategy guarantees a win every time. Playing beyond your budget in hopes of recovering lost money can become dangerous.
Reading the Terms and Conditions will show you that vip explicitly prohibits underage gambling and verifies the age requirement through account verification. If you have any doubts or concerns about your gambling habits, contact us — we are available 24/7 via live chat and email.
Responsible gambling means not only protecting yourself — it also means responsibility towards your family and loved ones. On our About Us page, you can learn more about vip's values and our approach to players.
Keep these key principles in mind:
- Gambling is for entertainment, not a guaranteed source of income
- Do not bet more to try to recover money you have lost
- Set a budget for each day / each week
- Never play when you are stressed or under the influence of alcohol
- Hiding your gambling from family or friends is a warning sign
Tools for Setting Your Own Limits
vip's account settings include several control features. Using these, you can set your own gambling limits.
Deposit Limit
Set in advance how much you can deposit per day, week, or month. Lowering the limit takes effect immediately; raising it takes time.
Session Time Limit
Set a maximum duration for continuous play. When the time is up, an automatic warning appears and the session ends.
Account Break
Temporarily close your account for anywhere from 24 hours to 30 days. During a break, no betting or casino access is possible.
Self-Exclusion
If you feel you have a long-term problem, activate a full self-exclusion for 6 months or more. Your account cannot be reopened during this period.
Loss Limit
Set a limit so that you cannot place bets after losing a certain amount. This works on a daily or weekly basis.
Bet Amount Limit
Set a maximum amount for each individual bet. This significantly reduces the risk of a large loss in a single night.
Apply for Self-Exclusion
If you request self-exclusion via live chat or email, our team takes immediate action. Fill in and submit the form below and our support team will contact you.
Please note: Once self-exclusion is activated, access to your account will be fully blocked until the period ends. Your balance will be protected during this time and you can withdraw it once the period is over.
No promotional emails or bonus offers will be sent during the exclusion period.
Recognise the Warning Signs
If any of the signs below appear in yourself or someone you know, it is time to seek help. You can find more information about problem gambling in our FAQ.
- You keep playing beyond your budget to try to recover lost money
- You find it hard to stop gambling and cannot quit
- You are lying to family or friends about your gambling
- You are spending most of your time betting instead of on daily tasks, family, or work
- You are borrowing money or selling belongings to cover gambling costs
- You feel restless or irritable when you are not gambling
- Dreams of a big win are disrupting your sleep or increasing your stress
- You need to place increasingly larger bets to feel the same excitement
What should you do?
If you notice these signs in yourself, do not panic — this is a treatable problem. The first step is to acknowledge it and ask for help.
Write to vip's 24/7 live chat and say "responsible gambling support" — our team will help you confidentially.
Consulting a professional mental health specialist is the most effective step. Support from family also plays an important role in recovery.
Where to Get Help
You do not have to face this alone. Use the options below — all are free and confidential.
vip Live Chat
Get support in Bengali and English via 24/7 live chat. Tell our team if you need self-exclusion, an account break, or any limit adjustment — action will be taken immediately.
Email Support
You will receive the same quality of support by email — 24/7, in Bengali and English. Write "Responsible Gambling" in the subject line to receive a priority response. Support email: [email protected]
Family and Professional Counselling
Talk openly with your family — their support plays the biggest role in recovery. If needed, see a mental health specialist or counsellor; free counselling is available at government mental health centres in Bangladesh.
Protecting Minors
vip strictly enforces the 21+ age requirement. Age is verified at registration and identification may be requested if there is any doubt. Minors will never be able to open an account or make a deposit.
If children or teenagers use your device, enable parental controls in your browser. Keep your account password to yourself and do not leave your device while logged in.
Various filtering software is available in Bangladesh to control access to online gaming and betting sites. Let everyone in your household know that this site is for adults only.
Advice for parents:
- Use screen-time controls and content filters on your device
- Keep your account password to yourself
- Talk to teenagers about the harms of online gambling
- Limit access to digital payment methods