vip FAQ — all your questions answered in one place

A cooling-off period is a voluntary break during which you can step away from betting or playing for a set time. To use this feature on vip, contact the support team via live chat. They will activate the cooling-off on your account within 24 hours. During the cooling-off period, deposits, bets, and access to any games will be restricted. Normal access will be restored once the period ends.

Self-exclusion means removing yourself from the vip platform for an extended period. To request this, contact us by email or 24/7 live chat and clearly state that you want self-exclusion. After verifying your identity, your account will be locked promptly. While self-exclusion is active, you should not attempt to open a new account. If you genuinely need help, you can also reach out to a national helpline.

There are some warning signs worth keeping in mind: spending beyond your budget, repeatedly betting to chase losses, neglecting sleep or work to focus on playing, hiding your gambling from family or friends, and feeling financial pressure — these all indicate a problem. In such situations, stopping play and seeking help is the best course of action.

vip's 24/7 support team is always available to help. Beyond that, you can speak with a psychiatrist or counsellor. Letting someone close in your family know can also help. Betting and gambling addiction is treatable — seek professional support rather than dealing with it alone. vip is committed to ensuring a responsible gaming environment at all times.

To participate in any casino or betting activity on vip, you must be at least 21 years old. Age is verified during account registration. Accounts for those under 21 are not approved, and if an age discrepancy is found during verification, the account may be closed.

Yes, you can set a personal deposit limit on vip. Contact the support team to set a daily, weekly, or monthly limit. Once a limit is set, it remains in effect and cannot be increased immediately — changes can be made after a designated cooling-off period. This feature is useful for maintaining financial control and avoiding overspending.

Logging in to vip on a new device is straightforward — just enter your registered username and password. For security, the first time you log in from a new device you may need to complete OTP verification, which will be sent to your registered mobile number. Once you enter the code and verify, you will have access to your account. The same account can be used across multiple devices, though running multiple sessions simultaneously is discouraged.

Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Verify your identity with the OTP and set a new password. Your account will be more secure if your password is at least 8 characters long and includes a number and a special character. If you have trouble, contact vip support via live chat.

To change personal information, you need to contact vip support — for security reasons this cannot be done directly from account settings. After verifying your identity, the support team will make the change. Your name, national ID, or other verification documents may be required. Always keep your information accurate and up to date so there are no issues with the withdrawal process.

Entering the wrong password multiple times may temporarily lock your account. First, use the "Forgot password?" feature. Clear your browser cache and cookies and try again. If you are using a VPN or proxy, turn it off. If the problem persists, contact vip's 24/7 live chat for a quick resolution.

Account verification must be completed to process a withdrawal on vip. Sending a photo of your national ID or passport — and proof of address if required — to support will get you verified quickly. Once verification is complete, withdrawals are processed without interruption. The mobile wallet used for deposits and the withdrawal destination must belong to the same owner.

Yes, vip's withdrawal service runs 24 hours a day, seven days a week. Whether you submit a request at night or on a public holiday, funds typically arrive in your bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes. In unusual circumstances it may take a little longer, but the support team will let you know if that happens.

Withdrawals on vip are generally completed within 10 to 45 minutes. A "pending" status means the request is being processed. If it remains pending for more than 45 minutes, contact live chat and share your transaction ID. The process may be delayed if account verification is not complete or if there is a mismatch in wallet ownership.

If you receive a vip welcome bonus, you must wager the bonus amount 20 times before withdrawing. Example: a ৳1,000 deposit with a ৳1,500 bonus gives a total balance of ৳2,500, and the wagering requirement is ৳1,500 × 20 = ৳30,000. Once the wagering requirement is met, the bonus winnings become withdrawable.

No, under vip's security policy withdrawals can only be made to a mobile wallet registered in the account holder's own name. Whether it is bKash, Nagad, Rocket, or Upay, the wallet owner's name and the vip account name must match. Withdrawals to third-party wallets are not approved.

The minimum withdrawal amount on vip is ৳500. Withdrawal requests for less than this amount are not processed. This same limit applies to all methods — bKash, Nagad, Rocket, and Upay. Make sure you have sufficient balance before submitting a withdrawal request.

You can withdraw multiple times in a day on vip, but each request must be for at least ৳500. It is best to wait for a previous request to complete before submitting the next one, as having multiple pending requests may slow down processing. Your withdrawal history can be viewed in the transactions section of your account.

If a match is abandoned due to rain or ends without a result, vip generally refunds the stake for that bet. However, if a result is determined via the DLS method, the bet remains valid. Rules may differ for specific matches, so it is worth checking the rules for that match before placing a bet. In an accumulator bet, if one leg is a no-result, that leg is removed and the remaining legs stay active.

In a multi-bet, selections from multiple matches are combined. All odds are multiplied together — for example, three selections at 1.40, 1.70, and 1.90 give combined odds of 1.40 × 1.70 × 1.90 = 4.52 (approximately), so a ৳100 bet returns ৳452. However, if any single selection is wrong, the entire bet is lost. More selections mean a higher potential return but also greater risk.

Decimal odds are easy to understand — multiply your stake by the odds to get your total return. Example: Team A's odds are 1.65, Team B's are 2.30 — in a limited-overs match, a ৳1,000 bet on Team B returns ৳2,300 if Team B wins (including ৳1,300 profit); if Team A wins, you lose ৳1,000. The higher the odds, the less likely the market considers that outcome.

On vip, BPL and T20 matches offer a range of markets including match winner, toss winner, runs in the first six overs, top run scorer, top bowler, total wickets, powerplay score, and innings runs over/under. Once the match starts, live markets also open up. Markets are especially active for Bangladesh Tigers and BPL team matches.

You can place live in-play bets on vip even after a match has started. Go to the match page and click the "Live" tab — you will find real-time odds there. Odds change quickly in in-play betting, so you need to make decisions fast. Some markets may temporarily close at the end of an over or after a wicket falls. A stable internet connection makes for a better in-play experience.

Decimal odds are the most common format on vip. All three formats carry the same meaning — for example, Team A winning at decimal 2.50 = fractional 3/2 = American +150. On a ৳500 bet, a win returns ৳1,250 total (৳750 profit + ৳500 stake); a loss costs ৳500. Decimal is the simplest format to calculate: stake × odds = total return.